Terms & Conditions
1. General Information
These Terms and Conditions govern direct bookings and stays at Baglioni Art Suite made through the official website, the online booking engine or directly with the accommodation provider. Baglioni Art Suite is operated by Yesenia Brigitte Arangoytia Coronado, under the registered business name “Baglioni Art Suite di Yesenia Brigitte Arangoytia Coronado”, VAT No. 04043020546, with registered address at Via Baglioni 10, 06121 Perugia (PG), Italy.
Accommodation identification details:
CIN: IT054039B41A037367
CIR: 054039B41A037367
Contact email: info@baglioniartsuite.com
By completing a direct booking, the guest confirms that they have read, understood and accepted these Terms and Conditions.
2. Booking and Confirmation
Bookings may be made through the official Baglioni Art Suite website, through the online booking engine or directly with the accommodation provider.
A booking is considered confirmed only after the guest has completed the booking process and received a written booking confirmation by email. Where payment or a deposit is required, the booking will be confirmed only after the required transaction has been successfully completed.
The guest is responsible for providing complete and accurate personal information, contact details, arrival and departure dates, and the correct number of guests.
Prices and availability displayed during the booking process apply to the selected accommodation, dates and number of guests. Additional charges may apply if the number of guests or other booking details are subsequently changed.
The maximum occupancy indicated for the selected accommodation must not be exceeded. Any request to modify a confirmed booking is subject to availability and may result in a change to the total price.
Guests should carefully check the booking confirmation and promptly report any incorrect information by contacting info@baglioniartsuite.com.
3. Prices and Payment
All prices are expressed in euros (EUR) and apply to the accommodation, dates and number of guests selected during the booking process.
The final price, including any applicable supplements, will be displayed before the booking is completed. Any local tourist tax or other charge not included in the booking price will be clearly indicated or collected separately where required by applicable law.
Payment must be made according to the conditions displayed during the booking process. Depending on the selected rate, full payment or a deposit may be required to confirm the booking.
Online payments are processed securely through the payment service available in the booking engine. Baglioni Art Suite does not directly store the guest’s complete payment-card details.
Any remaining balance must be paid according to the instructions and deadline stated in the booking confirmation.
Additional costs resulting from changes to the booking, additional guests, optional services or damage to the accommodation may be charged separately where applicable.
4. Cancellation and No-Show Policy
Cancellation requests must be submitted in writing by email to info@baglioniartsuite.com. The cancellation date is the date on which Baglioni Art Suite receives the request.
The following cancellation conditions apply to direct bookings:
• More than 14 days before the scheduled check-in date: cancellation is free of charge and any amount already paid will be refunded.
• From 14 days to more than 7 days before the scheduled check-in date: 50% of the total booking price will be charged.
• From 7 days before the scheduled check-in date until the check-in date: 100% of the total booking price will be charged.
In the event of a no-show, 100% of the total booking price will be charged.
Any refund due will be made using the original payment method. The time required for the refunded amount to become available may depend on the payment provider or the guest’s bank.
Requests to change booking dates are subject to availability and possible price differences. If a requested change cannot be accepted, the applicable cancellation conditions will remain in effect.
5. Check-in and Check-out
Check-in is available from 3:00 p.m. on the scheduled arrival date.
Check-out must be completed by 11:00 a.m. on the scheduled departure date.
Guests are requested to communicate their expected arrival time in advance and to inform Baglioni Art Suite as soon as possible of any delay or significant change.
Early check-in and late check-out are subject to availability, must be agreed upon in advance and may involve an additional charge.
All guests must provide the information and valid identification documents required for registration before or upon arrival.
On departure, guests must leave the accommodation in reasonable condition and follow the check-out instructions provided by Baglioni Art Suite.
Failure to vacate the accommodation by the agreed check-out time without prior authorization may result in an additional charge.
6. Guest Responsibilities and House Rules
Guests must use the accommodation, furnishings, equipment and common areas with reasonable care and exclusively for their intended purpose.
Smoking is not permitted inside the accommodation.
Parties, events and activities that may disturb other guests, residents or neighbours are not permitted unless expressly authorized in advance by Baglioni Art Suite. Only the guests included in the confirmed booking may stay overnight at the accommodation.
The maximum occupancy of the selected room or suite must never be exceeded.
Guests must respect the peace of the building and avoid excessive noise, particularly during night-time and early-morning hours.
The guest who made the booking is responsible for the conduct of all members of their party and for ensuring that these Terms and Conditions and any additional house instructions are followed.
Any damage, malfunction, loss or safety issue must be reported to Baglioni Art Suite without delay.
Guests may be required to reimburse the reasonable cost of repairing damage or replacing missing items caused by them or members of their party, excluding ordinary wear and tear.
Serious or repeated violations of these rules may result in the termination of the stay without prejudice to any amounts already due, subject to applicable law.
7. Liability and Force Majeure
Baglioni Art Suite will provide the booked accommodation and services with reasonable care and in accordance with the confirmed booking.
Guests are responsible for keeping their personal belongings secure. Any loss, theft or damage must be reported promptly so that reasonable assistance can be provided.
To the extent permitted by applicable law, Baglioni Art Suite is not responsible for loss, damage, delay or inconvenience resulting from events beyond its reasonable control, including natural disasters, extreme weather, interruption of utilities or communications, transport disruption, public-authority measures, emergencies or other events of force majeure.
If such an event prevents the accommodation from being provided as confirmed, Baglioni Art Suite will contact the guest as soon as reasonably possible and seek an appropriate solution in accordance with applicable law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability arising from fraud, wilful misconduct or gross negligence.
Guests must promptly notify Baglioni Art Suite of any problem affecting their stay and allow a reasonable opportunity for it to be resolved.
8. Personal Data and Privacy
Personal data provided during the booking process or stay will be processed for purposes connected with managing the booking, providing accommodation services, processing payments, fulfilling legal obligations and communicating with the guest.
Personal data may be processed through service providers used for the website, booking engine, payment processing and property management, in accordance with applicable data-protection law.
Further information about the types of data collected, the purposes and legal bases of processing, retention periods, recipients and the rights of data subjects is available in the Privacy Policy published on this website.
For questions concerning the processing of personal data, guests may contact Baglioni Art Suite at info@baglioniartsuite.com.
9. Governing Law and Dispute Resolution
These Terms and Conditions and all direct bookings made with Baglioni Art Suite are governed by Italian law.
If the guest qualifies as a consumer, this choice of law does not deprive the guest of any mandatory protection granted by the law of the country in which the guest has their habitual residence, where applicable.
In the event of a complaint or dispute, the guest is invited to contact Baglioni Art Suite first at info@baglioniartsuite.com so that an amicable solution may be sought. If an amicable solution cannot be reached, any dispute will be submitted to the courts having jurisdiction under the applicable Italian and European Union rules.
Nothing in this section restricts any mandatory right or remedy available to the guest under applicable consumer-protection law.